NBC Live!
— Live Call Center PulseSunday, November 1, 2026
Last updated
07:56 PM
Total Calls
96
today
Booking Rate
29%
booked ÷ all calls
Missed Calls
1
abandoned + missed
Avg Handle
3:27
mm:ss per call
Hourly Call Volume — Today (ET)
Branches
Russell's16calls·George Brazil12calls·Carolina Heating Service8calls·Grogg's Home Services8calls·Jackson & Sons7calls·Patrick Riley6calls·Bullman Heating and Air5calls·Carolina Air/PG4calls·Robertson Electric Company4calls·R.A. Hoy4calls·Carolina Cool, LLC3calls·Energy Savers of Georgia and Alabama, LLC3calls·2nd Wind Heating & Air Conditioning, LLC3calls·Action Air Conditioning2calls·Happy Home Services2calls·Bassair2calls·Ideal Services2calls·Byrum Heating 2calls·Sand Piper 1calls·Mountain Air 1calls·Lakeside Heating and Air conditioning 1calls·Russell's16calls·George Brazil12calls·Carolina Heating Service8calls·Grogg's Home Services8calls·Jackson & Sons7calls·Patrick Riley6calls·Bullman Heating and Air5calls·Carolina Air/PG4calls·Robertson Electric Company4calls·R.A. Hoy4calls·Carolina Cool, LLC3calls·Energy Savers of Georgia and Alabama, LLC3calls·2nd Wind Heating & Air Conditioning, LLC3calls·Action Air Conditioning2calls·Happy Home Services2calls·Bassair2calls·Ideal Services2calls·Byrum Heating 2calls·Sand Piper 1calls·Mountain Air 1calls·Lakeside Heating and Air conditioning 1calls·Russell's16calls·George Brazil12calls·Carolina Heating Service8calls·Grogg's Home Services8calls·Jackson & Sons7calls·Patrick Riley6calls·Bullman Heating and Air5calls·Carolina Air/PG4calls·Robertson Electric Company4calls·R.A. Hoy4calls·Carolina Cool, LLC3calls·Energy Savers of Georgia and Alabama, LLC3calls·2nd Wind Heating & Air Conditioning, LLC3calls·Action Air Conditioning2calls·Happy Home Services2calls·Bassair2calls·Ideal Services2calls·Byrum Heating 2calls·Sand Piper 1calls·Mountain Air 1calls·Lakeside Heating and Air conditioning 1calls·
Avg Coach Score
64
out of 100
Abandon Rate
1%
calls abandoned ≥20s
Booked Today
28
appointments booked